FAQs

After You Check Out

The moment your order is confirmed, your card is charged and we immediately begin preparing your items. You can complete your purchase using Visa, Mastercard, or Paypal, and the transaction processes right away so your order enters our queue without any hold-up.

The Journey to Your Door

From our facility to your doorstep, the timeline depends on where you’re located. Packages heading to domestic addresses generally ship within 5 to 10 business days. For international orders, the transit itself adds an extra 1 to 2 weeks to that window. Once your package is with the carrier, we’ll send over a tracking number. It’s normal for that number to take 1-2 days to activate in the carrier’s system. If a couple of days pass and there’s still no movement, contacting the shipping carrier directly is the fastest way to get an update, as they can sometimes misplace a shipment. Should a domestic order fail to arrive after 10 business days, or an international one after 20 business days, reach out to us at [email protected] and we’ll step in to investigate.

Keeping Your Information Safe

Your payment details are handled with the utmost care. During transmission, your credit card data is encrypted using secure socket layer (SSL) technology, a standard that ensures your information is protected while it travels. That sensitive data is used only to authorize your purchase, and we never store it afterwards.